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Complete Index Child Support Services
Expected to Work/Barriers to Full Employment Policy & Procedures
01 Income Support Program Principles
02 Income Support Overview
Income Support Overview: Policy Governing All Benefits
Income Support Overview: Legislative Authorities
Income Support Overview: General Eligibility Rules
Income Support Overview: Eligibility Impacts
Income Support Overview: Assessing Need and Client Type
Income Support Overview: Just Cause for Leaving a Job
Income Support Overview: Denying or Terminating Benefits
Income Support Overview: Department Responsibilities to Clients
Income Support Overview: Client Responsibilities
Income Support Overview: Access to Information and Protection of Privacy
Income Support Overview: Indexing of Benefits (8630)
Rounding Benefits
03 Client Categories/Types
Client Categories/Types: General Policy
Client Categories/Types: One-Time Issues
Expected to Work (ETW)
Client Sub-Type 11-18 Overview
Client Sub-Type 11 Self Employed
Client Sub-Type 12 Employed Full-Time
Client Sub-Type 13 Employed Part-Time
Client Sub-Type 14 Available for Work/Training
Client Sub-Type 15 Attending a Program
Client Sub-Type 17 Temporarily Unavailable for Work/Train: Health Problems
Client Sub-Type 18 Temporarily Unavailable for Work/Train: Family Responsibilities
Barriers to Full Employment (BFE)
Client Sub-Types 42-47 Overview
Client Sub-Type 42 Medical or Multiple Barriers
Client Sub-Type 43 Severe Handicap
Client Sub-Type 44 Self-Employed
Client Sub-Type 45 Employed Full-Time
Client Sub-Type 46 Employed Part-Time
Client Sub-Type 47 Attending a Program
Client Categories/Types: AAHB Sub-Types
04 Special Groups
Special Groups: Community and Social Services Employees
Special Groups: Deceased Clients
Special Groups: Financial Administrators, Public Trustee or Third Party Payments
Special Groups: Income Support Clients as Guardians
Special Groups: Persons Involved with Education and Training
Special Groups: One Adult Living in Community/Spouse/Partner Living in Facility
Special Groups: Partners Other Than Spouses
Special Groups: Persons with Immigration Status
Special Groups: Persons with Immigration Status General Eligibility
Special Groups: Persons with Immigration Status Assessing Eligibility and Verifying Immigration Status
Special Groups: Immigration Status - Family Class (Sponsored)
Special Groups: Immigration Status - Other Than Family Class
Special Groups: IRCC Terminology and Rules (4833)
Refugees and Refugee Claimants (9057)
Special Groups: Variation to Core Benefit - HSI
Special Groups: Victims of Human Trafficking
Special Groups: 16 and 17 Year Olds Not on Parent’s File
Special Groups: 18 and 19 Year Olds
05 Limited/Ineligible Groups
Limited/Ineligible Groups: CFS, FSCD and/or AADL
Limited/Ineligible Groups: Fine Option Program
Limited/Ineligible Groups: First Nations People and Off-Reserve Registered First Nations People
Limited/Ineligible Groups: Hospitals
Limited/Ineligible Groups: Persons Involved in Justice System
Limited/Ineligible Groups: Persons Not in Alberta
Limited/Ineligible Groups: Self-Employed Persons and Farmers
Limited/Ineligible Groups: Shelters for Those Fleeing Abusive Relationships
Limited/Ineligible Groups: Strikes
06 Core Shelter
Core Shelter: General Policy
Core Shelter: Private Housing
Core Shelter: Social Housing
Core Shelter Rate Adjustment (8835)
07 Core Essential
Core Essential: Maximum Core Essential
Core Essential: Core Essential Rate Adjustment
08 Continuous Needs
Continuous Needs: Additional Shelter
Continuous Needs: Child Care
Child Supplement Allowance
Continuous Needs: Earnings Replacement Allowance
Continuous Needs: Handicap Benefit
Continuous Needs: Isolated Community Allowance
Continuous Needs: Personal Needs Allowance
Continuous Needs: Transportation to Day or Employment Programs
09 Non-Continuous Needs
Non-Continuous Needs: Children's School Expenses
Non-Continuous Needs: Community Living Start-up
Non-Continuous Needs: Damage Deposit
Non-Continuous Needs: Child Care Deposit and Registration Fee
Non-Continuous Needs: Emergency Allowance
Non-Continuous Needs: Emergency Prescription(s)/Drugs
Non-Continuous Needs: Employment Training and Transition Supports
Non-Continuous Needs: Escaping Abuse Benefit (Household Start-Up)
Non-Continuous Needs: Funeral Benefits
Non-Continuous Needs: Natal and Adoptive Needs Payment
Non-Continuous Needs: Personal Benefit - Telephone and Transportation - Leaving Abusive Situation
Non-Continuous Needs: Relocation Allowance
Non-Continuous Needs: Residential Addictions Treatment
Non-Continuous Needs: Special Transportation and Travel Payment
Non-Continuous Needs: Utility Connection, Deposit, Reconnection
10 Supplementary Health Benefits
Supplementary Health Benefits: CPAP
Supplementary Health Benefits: Medical Extraordinary Transportation
Supplementary Health Benefits: Hearing Aid Benefits
Supplementary Health Benefits: Medical and Surgical Supplies
Supplementary Health Benefits: Special Diets
Supplementary Health Benefits: Home Parenteral Therapy and Enteral Nutrition Programs
11 Income
General Policy (8975)
Available Income (8983)
Income: Rounding Income
Resources Not Considered Income (8982)
Income: Gifts in Kind
Income: Third Party Payments
Income: Loans
Income: Loan Payments
Allowable Income Deductions (8981)
Employment and Self-Employment Income (8978)
Room and Board / Rental Income Deductions (8980)
Income: Income Deducted to Repay Other Programs
Income: Income Exemptions (Full, Partial and Non-Exempt) (4888)
Fully Exempt Income (8979)
Income: Vacation Pay
Income: Earnings in Kind
Income: Skill Fees
Awards, Prizes and Cash Gifts (8977)
Income: On-going Assistance
Income: Income and First Benefit Period
Income: Income at Intake
Income: Child and Adult Support Income
Income: Income Support Recipients from Other Provinces
Income: Substantiation and Verification
12 Assets
Assets: General Policy
Assets: Asset Exemptions
14 Assignment of Benefits
Assignment of Benefits: Definitions
Assignment of Benefits: Policy
Assignment of Benefits: Procedures
Assignment of Benefits: Subsequent AOB Requests
Assignment of Benefits: Irregularities in the AOB Process
15 Director Approval
16 Child Support Services
Child Support Services: Referrals
Child Support Services: Case Management
17 Appeal and Decision Review
Appeal and Decision Review: Introduction and Authority
Appeal and Decision Review: Right to Appeal and the Appeal Process
Appeals through an Income and Employment Supports Appeal Panel
18 Overpayment, Debt and Recovery
Overpayment, Debt and Recovery: Introduction
Overpayment, Debt and Recovery: Criteria for Exempting the Requirement to Repay an Overpayment (8593)
Overpayment, Debt and Recovery: Authority Level for Exempting Repayment (8828)
Overpayment, Debt and Recovery: Notice of Overpayment (8831)
Overpayments as a Result of Retroactive Payments (8960)
Overpayment, Debt and Recovery: Voluntary Repayment of an Overpayment (8830)
Overpayment, Debt and Recovery: Repayment Agreements
Overpayment, Debt and Recovery: Recoveries System
Overpayment, Debt and Recovery: Recovery of Debts
Overpayment, Debt and Recovery: Client Registered with MEP
Overpayment, Debt and Recovery: Total Ineligibility
Overpayment, Debt and Recovery: Client Notification and Education
Overpayment, Debt and Recovery: Duplicate Payments
Overpayment, Debt and Recovery: Underpayments
Overpayment, Debt and Recovery: Credit Balances
Overpayment, Debt and Recovery: Write Off and Suspension of Debts
Overpayment, Debt and Recovery: Caveats, Agreements, Orders and Bankruptcy
19 Administrative Procedures
Testing Again (8129)
Testing (8128)
Abbreviations Used in this Manual
Annual Review
Application Process
Application Process: Client Direction
Application Process: Career and Employment Consultant
Application Process: Administrative Support Staff
Application Process: Income Support Supervisor
Application Process: Intake Summary
Application Process: Income Support Contact Centre
CCD
CCD: Alerts
CCD: Codes
File Discrepancies between LISA and CCD
Communication Process (8643)
Reporting of Circumstances
CRC: Staff Responsibilities
CRC: Client Responsibilities
Duplicate Persons
File Closures
File Creation and Structure
File Transfers
File Transfers: Introduction
File Transfer Procedures
File Transfers: Closed and Pending Files on LISA
File Transfers: Closed and Non-Service Files on CCD
File Transfers: Closed and Pending Files
Financial Processing System
Forms
Forms: Government of Alberta Forms Website
Function Assignments
LISA Codes
Payment Methods and Processes
Payment Methods and Processes: Introduction
Payment Methods and Processes: Cheques
Cheques: Cheque Signing Authorities and Responsibilities (8268)
Cheques: Guidelines for Pick Up of Cheques in Emergency Situation (8267)
Cheques: Mails/Holds/Pick-Ups for Cheques Returned to Office (8266)
Cheques: Manual (Typed or Handwritten) Local District Office Cheques (HD) (8265)
Cheques: Payment Status Inquiries (8264)
Cheques: Reimbursement to a Financial Institution or Cheque Cashing Agency (8263)
Payment Methods and Processes: Returned Cheques and Voucher Procedures
Cheques: Stop Payment on Cheques Subsequently Cashed (8262)
Cheques: Stop Payment on Printed Cheques (8261)
Cheques: Third-Party Cheques (8260)
Cheques: Voiding a Cheque (8259)
Payment Methods and Processes: Direct Deposit
Payment Methods and Processes: EMP0018 Purchase Authorization and Invoice
Payment Methods and Processes: Health Benefits Card / EMP 1976 Drug Authorization
Payment Methods and Processes: Opening a Bank Account without Identification
Payment Methods and Processes: Procurement Cards
Payment Methods and Processes: Scratch Pad
Substantiation and Verification
Substantiation and Verification: Introduction
Substantiation and Verification: Personal and Family Information
Testing4 (8130)
20 Investigation
News and Updates (ETW/BFE)
Learner Policy & Procedures
Overview of Benefits and Services
Application Process
Application Process Overview
Child Support Services
Timeline for Applications
Learner Eligibility
Steps to Determine Learner Eligibility
Eligibility Criteria – Full-Time Learner
Exceptions to Eligibility Criteria
Learner Income Support Benefits
Overview of Learner Income Support Benefits - General
Continuous Supplementary Benefits (General Policies)
Overview of Continuous Supplementary Benefits
Additional Shelter
Childcare
Handicap Benefit
High Cost Community
High School Incentive Benefit
Isolated Community Allowance
Child Supplement Allowance for Non-EI Learners
Personal Benefit-Telephone & Transportation-Leaving Abusive Situations
Special Diets
Training Transportation
Transportation to Day or Employment Programs
Core Essential Benefit
Core Shelter Benefit
Director Approval
Emergency Benefits
Health Benefits
Non-Continuous Supplementary Benefits
Overview of Non-Continuous Supplementary Benefits
Child Care Deposit and Registration Fee
Children’s School Expenses
Damage Deposit
Employment Training and Transition Supports
Escaping Abuse Benefit
Funeral Benefits
Natal and Adoptive Needs Payment
Relocation Allowance
Residential Addictions Treatment
Special Transportation and Travel Payment
Supplementary (Additional) Health Benefits
Utility Connection, Reconnection or Deposit
Training Benefits
Financial Benefits Decision
Financial Eligibility Overview
Assets – General
Overview
Exempt Assets
Liquid Assets
Income – General
Overview
100% Exempt Income
Non-Exempt and Partially Exempt Income
Determining Financial Income Support (IS) Benefits
Partial Financial Eligibility
Sponsored Immigrants
AISH Recipients as Learners
Registered Treaty Indian Learners Living On Reserve - Non-EI Learners
Two Attending
Spouse/Partner Ineligible Due to Residency, Citizenship or Other Program Involvement (7528)
Payment Timelines
Direct Deposit
Learner - Cheques (7148)
Service Management: Learner Income Support
Overview of Service Management: Learner Income Support
Change in Circumstances
Overpayments and Debts
Waiving Overpayments (8641)
Duplicate Payments
Recovery of Debts
Recoveries: Repayment Agreements
Recoveries: Defaulting Sponsor
Maintaining Financial Eligibility
Emergency Processing
Appeals and Reviews
Appeal and Decision Review/ Introduction and Authority
Right to Appeal and the Appeal Process
Appeals Through an Income and Employment Supports Appeal Panel
Post-Verification Reviews
Investigation
News and Updates (LIS)