A worker may determine that a returned cheque or voucher should be mailed, held or picked-up.

Note
If it is not practical for the client to pick up the cheque in office, the worker should, if possible have the cheque or voucher mailed to the client.

If mailing, ensure the voucher is dated for the POA for which it will be received by the client.

PROCEDURE

The worker will:

1. Complete section 2 and 3 of the FIN EI 2409 Financial Document Control indicating whether the cheque is to be mailed, held or picked-up, 
2. Return it to the Administrative Support.

The Administrative Support will:

1. Record the worker’s instructions on the EMP 2491 Returned Cheque/Voucher Blotter and complete Section 3 of FIN EI 2409 Financial Document Control.

Mail the cheque or voucher to the client and file the FIN EI 2409 Financial Document Control with the EMP 2491 Returned Cheque/Voucher Blotter on section 2 of the client’s file, or 

Have reception staff initial the EMP 2491 Returned Cheque/Voucher Blotter and give the cheque or voucher and FIN EI 2409 Financial Document Control to the reception staff for client pick up.

Staff at the reception desk will:

1. Review if there are any holds indicated on section 3 of the FIN EI 2409 Financial Document Control and what condition(s) must be met prior to release of the cheque or voucher to the client.
2. Release the cheque or voucher to the client once the condition(s) are satisfied.
3. Complete section 3 and returns the FIN EI 2409 Financial Document Control to the Administrative Support to file on section 2 of the client’s file.

If the cheque or voucher is not picked up within three business days,:

1. Reception staff will complete the FIN EI 2409 Financial Document Control and indicate in the Comment field that the client has not picked up the cheque within three business days.
2. Reception staff will return the FIN EI 2409 Financial Document Control to the Administrative Support staff.
3. The Administrative Support staff will forward the updated FIN EI 2409 Financial Document Control to the worker for a decision about cancelling  or stopping  the payment.