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Expected to Work/Barriers to Full Employment Policy & Procedures

Published Date: August 01, 2011
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03 Client Categories/Types

Expected to Work (ETW)

Client Sub-Type 11-18 Overview


Clients are assigned to the Expected to Work (ETW) client type if they are:

  • Employed or employable and able to sustain full-time employment in the competitive labour market, or
  • Able to participate in a short-term educational or training program leading to employment in the competitive labour market, or
  • Able to be employed but temporarily unavailable for employment because of a health problem of six months duration or less, or responsible for the care of a child under 12 months of age, or
  • Receiving residential addictions treatment for alcohol, drug or gambling addictions.
  • Able to be employed but who have family care responsibilities of a temporary nature.

The key distinction between ETW and Barriers to Full Employment (BFE) clients is, the ability to sustain full-time employment in the competitive labour market. Clients who work in sheltered employment are not assigned to the ETW client type.


ETW client sub-types must have a Service Needs Determination (SND) completed within Mobius. An Employability Assessment must be completed in Mobius within the timeframe outlined under the specific ETW sub-type.

A Service Plan must be completed for all clients prior to any financial benefit being issued for the client. All clients are expected to follow through with commitments they have made in their Service Plan.

If a client does not follow through with their Service Plan or any other expectations outlined within the ETW category, a worker can deny or terminate benefits.