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Learner Policy & Procedures

Published Date: March 03, 2016
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Service Management: Learner Income Support

Duplicate Payments


To coordinate payment information between Income Support client types to ensure clients are receiving the appropriate amount of benefits for each Period of Assistance (POA) based on their eligibility. 


If a payment is received by a Learner from both the LISA and Mobius payment systems for the same benefit(s) and POA, resulting in a duplicate payment, an overpayment (liability case) must be assessed on any duplicated amount.

The overpayment will be established as follows:

When the client receives a duplicate Expected to Work/Barriers to Full Employment (ETW/BFE) and Learner payment the Alberta Works office will be responsible for establishing the overpayment on the ETW/BFE payment.
When a Learner withdraws from training LISO will establish the overpayment.

When a Learner receives an ETW/BFE payment while waiting for their Learner application to be processed, and LISO did not use the payment as a resource, LISO will establish the overpayment.
Any concerns will be addressed between the regional Income Support Specialist and the LISO Supervisor.


On the 15th of each month, a match is made to identify all Learners who received ETW/BFE and Learner funding for the same time period. A report called the Monthly Match, Integrated Mobius/LISA CCD will be generated and available on SharePoint. Designated staff from each region will review the report to identify any potential overpayments from their region for staff to action.

A copy of the report will identify where the client file is currently active or  where the file was last active. 
Upon receipt of the report, the worker will:
  1. Review the client file to determine if the client is eligible for further benefits under the client type.
    If necessary, the LBC should consult with the area office worker to establish the client type under which the client may continue to be eligible.
  2. If appropriate, terminate ongoing benefits.
  3. Determine if an overpayment exists under the client type.
  4. If appropriate, assess an overpayment on the duplicate amount.
    Also, where appropriate, the worker should make a referral to the Investigation Unit if fraud is suspected.