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Expected to Work/Barriers to Full Employment Policy & Procedures

Published Date: March 03, 2016
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18 Overpayment, Debt and Recovery

Duplicate Payments


To coordinate payment information between Income Support client types to ensure clients are receiving the appropriate amount of benefits for each Period of Assistance (POA) based on their eligibility.


If a payment is received by an Expected to Work/Barriers to Full Employment (ETW/BFE) client from both the LISA and Mobius payment systems for the same benefit(s) and POA, resulting in a duplicate payment, an overpayment must be assessed on any duplicated amount.

The overpayment will be established as follows:

When the client receives a duplicate ETW/BFE and Learner payment the Alberta Works office will be responsible for establishing the overpayment on the ETW/BFE payment.


When a Learner withdraws from training LISO will establish the overpayment.

When a Learner receives an ETW/BFE payment while waiting for their Learner application to be processed, and LISO did not use the payment as a resource, LISO will establish the overpayment.

Any concerns will be addressed between the regional IS Specialist and the LISO Supervisor.


On the 15th of each month, a match is made to identify all clients who received ETW/BFE and Learner payments for the same time period. A report called the Monthly Match, Integrated Mobius/LISA CCD will be generated and available on SharePoint. Designated staff from each region will review the report to identify any potential overpayments from their region for Alberta Works office to action.

A copy of the report will identify where the client file is currently active or where the file was last active.

Upon receipt of the report, the worker will:

  1. Review the client file to determine if the client is eligible for further benefits under the client type.

    If necessary, the worker should consult with the Learner Benefit Consultant to establish the client type under which the client may continue to be eligible.
  2. If appropriate, terminate ongoing benefits.
  3. Determine if an overpayment exists under the client type.
  4. If appropriate, assess an overpayment on the duplicate amount.
Also, where appropriate, the worker should make a referral to Community and Social Services Investigation Unitif fraud is suspected.