» Income and Employment Supports Policy Manual

Skip To Navigation

Skip To Content

Expected to Work/Barriers to Full Employment Policy & Procedures

Published Date: April 01, 2006
Bookmark this page

19 Administrative Procedures

Payment Methods and Processes

Scratch Pad


The Scratch Pad List identifies non-continuous needs issued to a client that require monitoring because:

  • Policy limits the amount which may be issued or
  • Policy limits the frequency of payment or
  • There is a risk of abuse of the benefit.


Workers use the Scratch Pad List primarily to:

  • Review what non-continuous needs have been issued,
  • Add need codes not automatically posted that require follow-up,
  • Delete, and
  • Update.

Other Community and Social Services staff use it only to review what non-continuous needs have been issued.

The Scratch Pad only provides a warning. It does not edit for amounts or frequency. The worker must refer to the appropriate benefit policy to determine what restrictions to apply when issuing the benefit.

Non-continuous needs on the Scratch Pad which are now invalid need codes remain on the Scratch Pad List.

Automatic Posting
Whenever an amount is entered in one of the non-continuous need codes requiring monitoring, LISA automatically posts it to the Scratch Pad List when the payment is printed.

Some of the non-continuous needs codes have an edit and LISA shows the message Need Located In Scratch Pad. Workers must review the Scratch Pad List whenever this warning appears.

Needs are listed on the Scratch Pad List by:

  • Need Code
  • Description
  • Amount
  • Date Issued
  • Time Issued

Add Option
The Add option lets workers add items that are not automatically added by LISA.

A warning message appears if a benefit has been issued before previously under that same need code. Other needs, if added, remain on the list but do not cause the warning message to appear.

Delete Option
The Delete option is only used when the Scratch Pad List is full. (The Scratch Pad can list 60 entries, 15 entries on each of the four screens).

In those rare cases when some entries have to be deleted, workers delete only the items that will not impact future benefits (e.g., benefits no longer issued, benefits which are limited by time and the time limit has passed). The worker does not delete items which will impact future benefits (e.g., benefits issued once in the life of the file, benefits restricted within a current time period).

When a worker puts a cancel or stop payment on a payment with a non-continuous need, LISA automatically deletes that entry from the Scratch Pad List. The worker does not have to delete those items manually.

Update Option
The Update option lets the worker edit only the Description field of any given entry. There are 50 spaces for typing whatever the worker wants to change or add to the field. Examples may include the type of appliance repaired, which family member received the emergency clothing, or details for Other Emergency Issue.