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Expected to Work/Barriers to Full Employment Policy & Procedures

Published Date: March 14, 2013
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14 Assignment of Benefits

Irregularities in the AOB Process

Amending an INS 3113 Assignment of Benefit
Amending an INS 3113 Assignment of Benefit form is appropriate when you need to make changes to specific information e.g. change in MLA amount, Effective Week, or Total Amount Paid.

Step 1:
Prior to submitting an amendment, always ensure that the original AOB you are changing has been processed by Employment and Social Development Canada (ESDC). Once EI payments have been processed, dual payments calculated and AOB payments made, amendments cannot be made retroactively. Confirm EI claim activity by requesting a print for that client from the WebAOBLink. The HTML print screen must be used whenever printing from WebAOBLink.

Step 2:
Photocopy the original INS 3113 Assignment of Benefit.

Step 3:
Write “AMENDMENT” on top of the form in red ink.

Step 4:
Make the changes by crossing out the original information neatly and put in the correct information beside it. Mail this form to the Insurance Payment Operation Centre (IPOC) with the changes made in red. Keep a copy of the form on the file.

Client signature is not required on an amendment as consent for the benefit period has already been obtained.

Canceling an AOB
You can only cancel an AOB that has not been processed. This can be confirmed through a WebAOBlink query.

To cancel the AOB assignment, photocopy the original AOB form, put a line diagonally across the form and write, “CANCELLED” across the line in red. Mail this form to IPOC with the changes made in red. Keep a copy of this on the client’s file.

If a client adds a spouse to the IS file, and the EI income is insufficient to meet the new household’s ongoing needs, an AOB cancellation is done.

Writing off an AOB Balance
At the top of the AOB form, there is a box “Write Off AOB Balance”. Put a check mark in that box; fill in the case number, agency code, claimant’s SIN and name, authority signature and phone number. Indicate dates and amount of the assignment that is being written-off. (ESDC could have several AOB requests for the same claimant). Mail this form to IPOC with the changes made in red. Keep a copy of these changes on the file.

The worker would request the AOB balance be written-off when a client has paid off their AOB balance at a site office. Writing-off an AOB balance should never be done without first consulting with your Income Support Specialist.

Cash Payments
If a client pays off all or part of the remaining AOB balance by making a cash payment at a site office, the worker:

  1. Follows procedures for Writing off an AOB Balance.

The Cashier:

  1. Records the cash payment on the FINSA0367A Cash Blotter, indicating the payment is for an AOB.
  2. Issues a receipt to the client for the payment received.


  3. Forwards the cash payment to Financial Operations. Once received, Financial Operations notifies IPOC of the cash payment received and that the balance has been paid.

Refunding Clients for an AOB Request
If an AOB request was done in error and/or the AOB request was not required (e.g., IS benefits were never issued or the cheque was returned not cashed) and the request has already been forwarded to IPOC, the worker:

  1. Confirms the amount of AOB deductions by viewing the WebAOBLink inquiry. See Canceling an AOB in this section if no assignment of benefits has occurred.

    WebAOBLink only provides a maximum of 8 weeks payment processing information, therefore, contact with ESDC may be required to confirm the total amount of AOB deductions.


  2. For closed files, forwards the refund request to the Expenditure Officer for review and approval. The Expenditure Officer forwards the approved refund request to the IMAGIS operator for payment.


  3. For active files, the worker refunds the client under:

    Need Code
    1887  Underpayment

ESDC Overpayment Created by an Amended EI Decision
If ESDC decides that a person is not eligible to receive EI benefits for weeks where AOB reimbursements have been paid to Community and Social Services, an EI overpayment is created. The EI overpayment includes any amount provided to Income Support for an AOB request. EI will recover this amount from the client. Clients who have questions regarding their ESDC overpayment should be referred to HRSDC.

Bankrupt Clients
If the client declares bankruptcy after an AOB request was made and IPOC has been notified of the bankruptcy, IPOC removes the AOB assignment until such time approval to continue the assignment is obtained. The 52-week limitation to recover is in effect.