» Income and Employment Supports Policy Manual

Skip To Navigation

Skip To Content

Expected to Work/Barriers to Full Employment Policy & Procedures

Published Date: January 01, 2019
Bookmark this page

09 Non-Continuous Needs

Emergency Allowance

Income and Employment Supports Act, section 10
Income Support, Training and Health Benefits Regulation, Schedule 4, section 26
Ministerial Order 2018-19, Appendix D: Schedule 4 - Supplementary Income Support Rates


To provide assistance to clients in an emergency situation who do not have resources to meet the emergency need.


An emergency allowance may be provided for food, accommodation, replacement clothes, unpaid utility bills, repairs to home or major appliances, or other goods and services of an emergency nature may be provided when:

  • The situation is beyond the control of the household unit, and
  • An applicant or a recipient or a member of the household unit is in a situation that presents a serious health or safety risk, and
  • The person cannot wait until the next payment date, access other available resources, or make alternative arrangements.

In all cases, the worker must review Mobius Notes to ensure that an emergency allowance has not already been issued for the same emergency situation under any IS client type (ETW/BFE or Learner).

In addition to the emergency benefits listed, clients in an emergency situation may be issued Child Care and / or Transportation benefits for safety reasons if they are otherwise eligible for these benefits.


  • Verbal statement of the client, or
  • Workers’ knowledge or observation, or
  • Evidence from a reliable source that the item is essential.
    (e.g., Trailer Park Management requires a mobile home to be skirted or the owner will be evicted, Fire Department states a home has unsafe wiring, etc.)
  • In the case of the Emergency eviction benefit, a statement of arrears or notice of eviction.
  • In the case of the Emergency damage deposit, a lease agreement or notice of rental details.
  • In the case of unpaid utility bills, a utility bill or statement.

    In the case of an essential appliance or home repairs, a written estimate is required. 
    Workers may ask for further substantiation and verification in situations where:

  • Eligibility cannot be determined without further documentation (e.g., medical need), or
  • The worker has reason to believe the client is withholding information or providing inaccurate information.

Rate for Replacement Clothes

$219 per Adult
$164 per Child

Need Code
1842  Emergency Clothing

Rate for Food

  1. When the members(s) of the household unit are required to travel outside the community where they reside for more than 24-hours:

    $11 per day per adult
    $6 per day per child or

    Need Code
    1850  Emergency Food Travel (i.e., outside the home community)

  2. Where the member(s) of the household unit are within the community they reside:

    $23 per month per adult
    $15 per month per child or

    Need Code
    1841  Emergency Food-Non-Travel (i.e., in home community)

  3. If this amount is not sufficient, the food rate portion of the Core Essential may be used or prorated as required.

Rate for Accommodation

Actual cost of reasonable hotel, motel or other accommodation as approved by the worker, until alternate accommodation is found.

This emergency benefit may be issued in addition to any Core Shelter allowance issued within the same benefit period.

Worker – up to one month (two weeks at a time)
Supervisor – any additional time

Need Code
1843  Emergency Shelter

Repairs to Major Appliance
Actual cost of essential repairs to the home or major appliances owned by the applicant or recipient subject to repayment, ISTHB Regulation, Section 99.

Need Code
1845  Emergency Repairs to household appliances

Repairs to Home
Actual cost of essential repairs to the home owned by the applicant or recipient subject to repayment, ISTHB Regulation, Section 99.

Need Code
Emergency Home Repairs

Rate for Damage Deposit
The actual cost of the damage deposit to establish a residence to prevent homelessness, up to:

  • $1,021 for families with children, or
  • $358 for singles and childless couples

Households would only be able to access this benefit once in a three year period.

For singles and childless couples up to $1021 may be provided to assist families in the preparation of the addition of a child to the household by birth or adoption or when a child is returning to the household after being in the care of Child and Family Services or living elsewhere.  This benefit amount can be issued when the child is within three months of becoming a member of the household unit.

Need Code
1851 Emergency Damage Deposit

Rate for Eviction Due to Outstanding Rental Arrears
The actual cost of outstanding rental arrears to prevent homelessness, up to:

  • $1,021 for families with children, or
  • $358 for singles and childless couples

Applicants or recipients residing with a family member are not eligible for this benefit.

The first arrears payment is not recovered, but subsequent arrears payments are subject to repayment under the authority of ISTHB Regulation, Section 99.

Need Code
Emergency Eviction

Rate for Unpaid Utility Bills
The actual cost of utility arrears required in order to access services or to prevent a disconnection of services. This information can be obtained using the EMP 3118 Consent to Release Utility Information.

The first arrears payment for each utility is not recovered but subsequent arrears payments for each utility are subject to repayment under the authority of ISTHB Regulation, Section 99.

When utility connection, reconnection, or deposit fees are issued along with an emergency allowance for utility arrears, each of these fees must be coded under the applicable need code.

Need Code
1807  Utility Arrears
1817  Utility Connection
1820  Utility Deposit
1829  Utility Reconnection

Other Emergency Goods and Services
Actual cost up to a maximum of $1,021 for other emergency benefits in addition to items already outlined in this section of policy.

A person is eligible for this allowance only once for each set of circumstances. Each set of circumstances can be interpreted to mean each set of circumstances, each month.

The client may be required to repay, under ISHTB Regulation, Section 99, any amount issued as an Other Emergency Issue.

Site Manager

Need Code
1847  Other Emergency Issue


LISA automatically posts benefits to that have restrictions by amount or frequency of issuance to the Scratch Pad.

The following emergency benefits may be subject to repayment:

1845 - Emergency Repairs to Household Appliances
1846 - Emergency Home Repairs
1852 - Emergency Eviction
1807 - Utility Arrears
1820 - Utility Deposit
1829 - Utility Reconnection
1847 - Other Emergency Issue 

When issuing an emergency benefit, the worker records the following in Mobius Notes :

  1. The type of benefit issued. If it is a utility related benefit, which utility (e.g., electricity, natural gas, or water).
  2. The amount of the benefit issued.
  3. The date the benefit is issued.
  4. The conditions that support the issuing of the benefit.
  5. The substantiation or verification provided by the client.
  6. If subject to repayment, enter the date the EMP 0976B - Repayment Agreement was signed and entered into the Recoveries System.