Business Processes

Published Date: June 02, 2016
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Registration/Service Management

R02. Assessment

Description

An Assessment is the process of gathering information related an individual’s issues, needs and resources. The outcome from an assessment will help to determine the types of Human Services programs and services that align with the individual’s needs and resources. There are two types of assessments in the Mobius system: 
  • Service Needs Determination (SND) and  
  • Employability Assessment (EA).

Details

Pre-condition(s)

An individual is registered in Mobius and has an active Integrated Case.

Trigger
An individual is requesting career, employment and/or training services or income support.

HS Authorized Official

R02.01

HS Authorized official will complete a telephone SND to determine  the individual’s financial and household circumstances, health factors, employment and education history, and training plans if applicable.

R02.01.01
The individual will be informed about the Human Services programs and services available to him/her by the HS authorized official.

R02.01.01(a)
SND will be entered in Mobius with notes to indicate and support the individual’s identified and requested needs.
The authorized official will complete an EA to determine the individual’s readiness to enter the labour market or to receive services offered by Human Services and/or be referred to other agencies.

R02.02.01
The individual will be informed about the Human Services programs and services available to him/her by the HS authorized official.

R02.02.01(a)
EA will be entered in Mobius with notes to indicate and support the individual’s identified and requested needs, as well as the assessment factors and rankings.

Business Rules/Criteria/Standards

Prior to completing an assessment, the HS authorized official must verify that:

  1. the individual is a registered Person in Mobius, 
  2. all relevant personal information is updated on the Person Record, and  
  3. an Integrated Case has been created for the individual as a client.

Completion of SNDs will capture the services being provided beyond information services.

Assessments will be entered into Mobius.

Note
EA combines multiple assessments into one template (i.e. Disability Related Employment Supports (DRES), Ready, Willing and Able (RWA), etc.)

EA is provided to assist an individual in moving forward with their employment goals. This process ensures that service provision remains the priority and the individual’s needs guide the services being offered.