Description

Registration is the process that allows a worker (Government of Alberta staff or Product Provider) to capture and store information about an individual in the Mobius system. 

To capture and record the information about an individual to whom the Government of Alberta provides programs and services, including the delivery of training, a service and/or benefit administration, an individual must be registered in Mobius for tracking, case management, benefit administration and reporting purposes.

When an individual requests a program or service the first step is to search and ensure they have not been previously registered in the Mobius system.

Always complete a thorough search (which includes Last name, first name and date of birth or SIN)

Advise the individual that information they are providing is being captured and why.  (i.e. Common Notification, (http://www.humanservices.alberta.ca/documents/fact-sheet-understanding-common-notification-for-programs-and-services-under-Alberta-supports.pdf).

If registering an individual based on information contained on a form ensure the declaration and consent has been completed and signed.

Process

1. When the search returns that no record exists (using Search and Register) proceed to register a person.
   1. Enter the individual’s required information into the corresponding fields in Mobius.
      1. Depending on the program, there may be regulatory fields that must be entered
2. If a record already exists, showing that the individual is registered in the system, review and validate the new information received and update the information in Mobius, as required. There are 2 possible scenarios
   1. The individual’s name will show in the records. If this is the case proceed to their Person home page by selecting the link for the matching record
      1. Best practice is not to delete but to end date old information and enter in current information. 
   2. If the record returns: A participant with Ref # Already exists” this means that the individual has started an online application but it has not yet been reviewed (prospect person).  Further steps are required to register the individual that are covered with other business processes.  For external staff, contact the Learner Income Support Office at 780-644-1348 .
3. If a record exists, showing that the individual is not registered in the system,
   1. they are not registered in Mobius, proceed with the registration and save.

Examples of Forms:

Required data elements may be collected from an individual either verbally or by using a variety of tools which may include:

• Training and Employment Service Request (TESR; EMP0016) – see TESR Registration
• Learner Income Support Application (EM5569)
• Skills Investment Bursary Application (EM5571)
• Income Support Application (EMP3428)