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Employment & Training Programs and Services |
Published Date: June 30, 2022
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Career & Employment Information Services |
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Resource Centre
Government Organization Act
Labour Market Transfer Agreements
INTENT
To provide general direction and considerations for a Resource Centre (Centre) in the provision of information, employment services and supports to help individuals and employers achieve employment goals and resource needs.
A Centre is an element of Career and Employment Information Services and serves as a point of entry for individuals to access career resources, information services, and employment supports.
A Centre provides access to:
- Current, timely and quality local labour market information, trends and resources;
- Government and community resource information and services;
- Career, occupational, employment, business and educational resources and services to help individuals achieve career, educational or employment goals;
- Authorized Officials who assist individuals in work search, accessing community resources, career planning, and making informed career, employment, learning and business decisions; and
- Opportunities to gain skills to be successful and self-reliant, improve employability, and achieve employment outcomes.
POLICY
Eligible Individuals
A Centre is for all Albertans, including those who are:
- Employed, unemployed, marginally employed, or self-employed
- Facing labour market transitions, considering a career change, or exploring new career and employment opportunities
- Employers
- Students in the K-12 and post-secondary education systems
- Participating in Government of Alberta (GoA) programs and services
- Under-represented individuals, including Indigenous, youth, immigrants, and/or persons with disabilities
Expectations of an Individual using a Centre are to:
- Utilize the Centre for its intended purpose,
- Co-operate and abide by Centre guidelines, and
- Co-operate and collaborate with staff providing services.
Centre Use
An individual’s access to a Centre is voluntary and may occur in a variety of methods such as in-person, online, phone or electronic mail. Individuals may choose to end their use of a Centre at any time. An individual that does not meet expectations for utilizing a Centre may have access limited or refused.
Duration/Frequency
Individuals may access a Centre as many times as needed for as long as services offered by a Centre are needed.
Expected Individual Outcomes
Individual outcomes from the use of Centre services may include but are not limited to:
- Enhanced knowledge and self-reliance for making informed labour market decisions
- Enhanced knowledge and skills in using the resources available within a Centre to support information gathering and employment goals
- Increased awareness and use of GoA programs and services and community resources
Centre Characteristics
- A Centre is individual-focused and service-oriented, offering self-serve services, resources, and access to Authorized Officials for supported navigation of resources
- May be physically located in a community setting or may serve a community through remote or virtual delivery
- Must meet appropriate accessibility standards (e.g., accessible by persons with disabilities)
Requirements of a Centre
- Provide individuals with access to resources and self-directed services
- Provide information services and supports, including how to access:
- Government and community resources and services
- Career/educational planning tools and resources
- Local labour market, labour market trends, and employer connections (e.g., job fairs, industry events, etc.)
- Local, provincial and out of province training and education programs
- Online job banks and physical job boards on-site
- Alberta careers, learning, and employment information – alis
- Supports for the completion of GoA applications and forms (e.g., employment, IS, AISH, etc.), resume writing, and work search activities
- Equipment and information technology including fax machines, photocopiers, printers, client telephones, computers and the Internet
- Collect and report performance indicators including but not limited to:
- The number of individuals accessing the Centre for services
- The number of services accessed
- Service volume counts using the approach of one visit equals one count
Process
Note: Self-serve/self-directed services do not require an individual to register in a GoA system.
For Mobius Users:
R14. No/Light Touch (N/LT) Interventions - LMTA UPDATE
Review of Decisions
Review of Decisions for CEIS Programs and Services
Related Policies
Career & Employment Information Services Policies
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