Business Processes

Published Date: June 02, 2016
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Employment Insurance Business Processes

EI Verification Process

I03. EI Status Screen - Review Results (LISO/External and Internal Authorized Official)

Description

A review of the results captured in Mobius, based on the information obtained from Service Canada will inform the next step of the business process or provide further information regarding the appropriate Client Funding Type category.

I03.01(a)
For information matching the following results in the Details section – A referral to training may not be made when the following result appears:

EI status Claim Status Reason Claim Type Next Step
Active Claim   Special Benefits Not eligible to participate/for training assistance – See Note

I03.01(b)
For information matching the following result in the Details section – proceed to I04 Exchange of Information

EI status Claim Status Reason Claim Type Client Funding Type Category
Active Claim   Regular benefits Full-time EI

I03.01(c)
For information matching the following results in the Details section – the EI Verification process is complete. If there is a Counsel to Leave Employment in progress, please see R04. Counsel to Leave Employment.

EI status Claim Status Reason Claim Type Client Funding Type Category
Eligible   Not Applicable Full-time EI
Ineligible   Not Applicable Full-time Non-EI
Ineligible Benefit Period Could Not be Established Not Applicable Full-time Non-EI

I03.01(d)
For information matching the following results in the Details section, the results listed indicate that additional time is required for Service Canada to process the Employment Insurance application. Upon finalization of claim – proceed to I03.02

EI status Claim Status Reason Claim Type Client Funding Type Category
Eligible Pending Not Applicable Full-time EI
Eligible Last Record of Employment (ROE) missing Not Applicable Full-time EI
Ineligible Last Record of Employment (ROE) missing Not Applicable Full-time EI
Ineligible Pending Not Applicable Full-time EI

I03.01(e)
For information matching the following results in the Details section – Review Preliminary EI/Non-EI Profile responses and generates we would send a letter to the learner to tell them this. MS Word if required (LISO does this). The result listed indicates that additional time is required for Service Canada to process the Employment Insurance application – proceed to I03.02  If there is no claim but the learner has sufficient insurable hours an application for EI must be completed.

EI status Claim Status Reason Claim Type Client Funding Type Category
No Claim   Not Applicable Full-time EI

I03.02
Internal/External User will continue to verify the EI Claim status (once/week for up to 8 weeks) until eligibility has been determined for the new EI claim application

I03.03
Upon finalization, External Authorized Official sends a task to LISO Admin Clerk Work Queue to inform staff of the updated Employment Insurance Status. Include in the subject line the name of the school/EI status finalized/Learner last name. This task will signal LISO to begin processing the Learner application.

I03.04
LISO Admin Clerk Work Queue staff reserves and completes/closes task and commences Learner Application process

I03.05
If new active regular EI claim has been established – User proceeds to I04 Exchange of Information

Note
Individuals in receipt of employment insurance Special Benefits must not be recommended for full-time training. If the condition for which they were receiving benefits no longer exists, they may chose to contact Service Canada and request consideration for regular EI benefits. Individuals who establish a claim for Special Benefits are not considered to be ready, willing and able while they are in receipt of this benefit type. These individuals are likely to be job attached/on leave and are expected to return to their previous employment.

Claim Type Reason
The presence of one or more “Claim Type Reason” may be an indicator that regular payments from Service Canada may or may not be possible. These details may be of particular relevance when discussing finances or Feepayer eligibility.

The federal government is responsible for the administration of employment insurance benefits. Service Canada will make a determination whether EI benefits will be paid when they are notified that a participant will be attending full-time training approved by a designated authority. If a disentitlement or disqualification status is not removed or suspended, employment insurance benefits will not be paid.

Manual Pay
Manual processing of claims may result in irregular payments.
Disqualified
Some disqualifications render a claim ineligible for payment and others may be suspended while an individual is participating in full-time training, when approved to attend by a designated authority.
Disentitled
Some disentitlements render a claim ineligible for payment and others may be suspended while an individual is participating in full-time training, when approved to attend by a designated authority.