To describe the procedures for issuing supplementary income support benefits.

POLICY

The majority of supplementary income support benefits follow a standard procedure.

Some benefits also have specific or additional procedures and are listed below. These include:  

• Funeral Benefits;
• Child Supplement Allowance;
• Children’s School Expenses;
• Medical and Surgical Supplies;
• Continuous Positive Airway Pressure (CPAP) Devices;
• Home Parenteral Therapy Program and Home Enteral Therapy Program;
• Relocation Allowance;
• Handicap Benefit;
• Personal Needs Supplement;
• Earnings Replacement Allowance;
• Prenatal Needs Payment and
• Directors Approval.
  
  

PROCEDURES

STANDARD SUPPLEMENTARY BENEFIT PROCEDURES
LISA automatically posts benefits that have restrictions by amount or frequency of issuance to the Scratch Pad. Add relevant details as per the type of request being issued.

When issuing a supplementary income support benefit:

1. The worker reviews the client’s request and circumstances and determines if they are eligible for the requested benefit.
2. If approved, the worker records the following in Mobius Notes:
   1. The type of benefit issued.
   2. The amount of the benefit issued.
   3. The POA the benefit is issued.
   4. The conditions that support the issuing of the benefit.
   5. The substantiation or verification provided by the client.
   6. If subject to repayment, enter the date the EMP 0976B - Repayment Agreement was signed and entered into the Recoveries System.
      1. That the client was advised of the requirement to repay and their right to appeal the requirement to repay within 30 days and how to initiate an appeal,
      2. That the client was notified that if they do not sign the repayment agreement and wish to appeal the benefit will not be issued until after the appeal is resolved, and
      3. That the program has the right to re-evaluate the approval if the requirement to repay is overturned at appeal.
3. If denied, the worker notifies the client
   1. If the worker notifies the client verbally, they must inform the client:
      1. That the request was denied,
      2. The reason for the denial; and
      3. Their right to appeal the decision within 30 days of the notification.
   2. The worker records the following in Mobius Notes:
   3. The date the client was advised the request was denied/the letter was issued.
   4. The reason the client was deemed ineligible for the requested benefit.
   5. That the client was advised of their right to appeal the denial within 30 days and how to initiate an appeal.
      
      

EXCEPTIONS

FUNERAL BENEFITS
See the Funeral Benefits policy for procedures.

CHILD SUPPLEMENT ALLOWANCE
See the Child Supplement Allowance for procedures.

CHILDREN’S SCHOOL EXPENSES
See the Children’s School Expenses policy for procedures.

MEDICAL AND SURGICAL SUPPLIES
See the Medical and Surgical Supplies policy for procedures.

CONTINUOUS POSITIVE AIRWAY PRESSURE DEVICE
See the CPAP Device policy for procedures.

HOME PARENTERAL THERAPY PROGRAM AND HOME ENTERAL THERAPY PROGRAM
See the Home Parenteral Therapy Program and Home Enteral Therapy Program policy for procedures.

RELOCATION ALLOWANCE
PROCEDURES

Moving Out of Alberta – Relocation

The worker enters a CCD Alert using Alert Code 25 Relocation and an explanation.

If the client reapplies for benefits within 12 months of the move and is eligible, the worker:

1. Informs the client of the debt owing for the repayment of their moving costs.
2. Enters the debt in the Recoveries System.
3. Informs the client of the monthly deduction from their benefits.
   
   

HANDICAP BENEFIT
PROCEDURES

LISA defaults the Handicap Benefit when the worker uses the PF10 key in Client Budget for any client assigned to the BFE severe handicap client sub-type.

PERSONAL NEEDS ALLOWANCE
PROCEDURES

LISA defaults the Personal Needs Supplement when the worker uses the PF10 key in Client Budget for an ETW household with a BFE client sub-type.

EARNINGS REPLACEMENT ALLOWANCE
PROCEDURE

LISA automatically adds the Earnings Replacement Allowance to the budget of household unit sub-types 17 or 18 when the worker presses the Enter key in Preliminary Budget in Eligibility Determination or the PF10 key in Client Budget.

PRENATAL NEEDS PAYMENT
See the Prenatal Needs Payment policy for procedures.

DIRECTOR’S APPROVAL
See the Director’s Approval policy for procedures.