Learner Policy & Procedures

Published Date: August 23, 2016
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Service Management: Learner Income Support

Recoveries: Repayment Agreements

AUTHORITY

Income and Employment Supports Act, Section 16(2)
Income Support, Training and Health Benefits Regulation, Section 99
MO 311/2016 Exemption of Canada Child Benefit
MO 2016-13 Exemption of Canada Child Benefit

INTENT

To ensure clients receive all the benefits for which they are eligible under the program.

To recover benefits which are subject to repayment.

To maximize the collection of debt within existing legislation, without creating undue hardship for current and previous clients:

  • Collection procedures must be professional, efficient and fair.
  • Debts are collected as quickly as possible with the least administrative costs.  The cost of recovering a debt should not exceed the amount of the debt.

POLICY

A repayment agreement is a signed agreement in which the learner or a third party debtor (on an active or closed file) agrees to repay a debt owed to the Government. As the amount becomes a debt owing upon signing the agreement, learners must be informed of their right to appeal prior to signing a repayment agreement.

If the amount of the repayable debt was not known at the time the learner signed the agreement, the learner still has the right to appeal the rate of repayment or the amount of the debt when the amount is determined.

In all instances, if the learner refuses to sign the applicable repayment agreement the Learner Benefit Coordinator does not issue the benefit(s).

Debts:  Repayment Agreement (EMP 0976B)

When a supplementary benefit is issued through a repayment agreement, the Repayment Agreement (EMP 0976B) must be signed before the Learner Benefit Coordinator issues the benefit.

Repayable Benefits
Some supplementary benefits are issued on a repayment basis as authorized by the Income Supports, Training and Health Benefits Regulation, Section 99. These include:

  • Deposits (subsequent requests) 
  • Home repairs
  • Temporary Child Supplement Allowance (NCBS Temporary Replacement Benefit)
  • Reconnections of each utility
  • Replacement glasses beyond the optical agreement
  • Utility arrears (subsequent requests)
  • Rental arrears (subsequent requests)

    National Child Benefit Supplement (NCBS): Repayment Agreement (EMP 3144)
    The learner must return the signed NCBS Repayment Agreement (EMP 3144) before the Learner Benefit Coordinator issues the Temporary Child Supplement Allowance (NCBS Temporary Replacement Benefit).

    The benefit is normally issued for a two or three-month period. Learner Income Support Office (LISO) follows-up to ensure that the learner has either received their lump sum payment from Canada Revenue Agency (CRA) or requires the Temporary Child Supplement Allowance (NCBS Temporary Replacement Benefit) for a longer period of time.

    Temporary Child Supplement Allowance (NCBS Temporary Replacement Benefit) must be issued from the date the signed repayment agreement is returned to LISO.
    When the learner receives their lump sum payment from CRA, the duplicated amount must be repaid to the Income Support program in full.

    If the learner terminates or completes their training program and has not repaid the duplicated amount, LISO staff set up a debt for repayment in full.

    If the learner continues in their training program and does not immediately repay the duplicated amount, LISO must deduct the amount owed from the next month’s income support benefits.

    Recovery Rates
    When the learner receives their lump sum payment, the duplicated amount must be repaid either by the learner providing the duplicated amount to the Government of Alberta or LISO deducting the amount owing from the next month’s income support benefits.

    PROCEDURE

    Debts: Repayment Agreement (EMP 0976B)

    If a learner wishes to have a recovery rate other than the default recovery rate, the learner must submit a Change in Circumstances form.

    NCBS: Repayment Agreement (EMP 3144)

    When the completed Change in Circumstances form and repayment agreement is returned to LISO, eligibility for the Temporary Child Supplement Allowance (NCBS Temporary Replacement Benefit) will be reconfirmed through the CRA NCBS website and if eligible, the benefit is issued.

    Learners who receive the Temporary Child Supplement Allowance (NCBS Temporary Replacement Benefit) must be monitored:

    • The NCBS log can be used to track information, or
    • The email calendar can be used by the LISO Learner Benefit Specialist, or
    • The NCBS Change in Payments report.

    If a Change in Circumstances is submitted to add or delete dependant(s), LISO reviews any implications to NCBS.

    APPROVAL

    Learner Benefit Coordinator, LISO