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Business Processes

Published Date: April 02, 2013
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Programs and Services

Advanced Education Stop Orders - Temporary/Permanent

P10. Advanced Education Stop Order - Permanent


The following outlines the process for a permanent Advanced Education Stop Order.


Provider is registered in Mobius. Programs/courses have been approved by Advanced Education and are in Mobius.

Advanced Education executes a Stop Order.

GOA departments – Advanced Education (Director of PVTB)

Ensures Provider and Programs Registry System (PAPRS) is updated.


Generates Exception Report for Mobius Support.

Employment and Financial Supports Division, Mobius Support Staff

Notifies Learner Income Support Office (LISO)/Support and Financial Services Coordinator (SFCC) via email to EI-DS CDS-LISO and EI-DS CDS-SFCC to stop further referrals and the processing of funding applications and cc’s Mobius Support and Contract Services Coordinator (CSC) notifying of permanent stop order.

If there are no referrals, modify session seat number to “0” or delete the appropriate sessions.

If there are active referrals, modify seat number to current number of referrals.

Notifies Stop Orders work queue and Contract Services Coordinator of stop order and action taken.

Employment and Financial Supports Division – Contract Services Coordinator/Designate or Delivery Partnership Unit (DPU)

Determines transition plans if there are referrals.

Advises Service Plan Owner(s) to amend Service Plan(s). (If appropriate, such as in the case of a school closure, reassigns referrals to a new Service Manager).

Employment and Financial Supports Division, Front End Users – Service Management/External Providers, Front End Users, Service Management

Amends Service Plan as appropriate including cancelling (if program has not started) or entering end date and good cause outcome (if program has started) on appropriate Plan Item(s).

If Training Benefit Evidence has been entered sends task to LISO Withdrawal/No Show work queue to enter withdrawal information.

If appropriate, adds new training plan item(s) with referral and enters new evidence or refers to new Provider/Service Manager.

Sends task to CSC notifying of completion.

Employment and Financial Supports Division – Contract Services Coordinator

Once there are no longer active referrals, notifies Mobius Support Office via an electronic ‘Request New or Amendment to Product Provider, Programs and Services Catalogue (RNAPP)’ form to update Mobius (e.g. end/delete program/courses/ services/sessions; end Product Provider Registration.)

Employment and Financial Supports Division, Mobius Support Staff

If the information is inaccurate or there are active referrals refers back to originator.

If form contains all required information and there are no active referrals, updates Mobius as per CSC instructions.

Notifies CSC of completion via email.

Business Rules/Criteria/Standards

If there are active referrals, the CSC/designate or DPU will determine the transition plan. Once there are no longer active referrals, the CSC/designate instructs Mobius Support on how to update Mobius (e.g. modify/delete Product Provider registration, program(s)/course(s)/ session(s), etc.).

Product Provider registration should only be ended if Stop Order is permanent.

Before a Product Provider registration can be ended, it is necessary to:

  1. Delete all active sessions.
  2. End/delete all active programs/courses/ services.

In order to stop/suspend further referrals from being made, the session seat number has to be modified to reflect the current number of referrals (that way, the session is considered full.)

If a stop order does not appear on the exception report, an email may be sent from Advanced Education with the stop order information.