Critical Incident Reporting


To identify a method for the reporting and responding to critical incidents that ensures consistency and accountability.


A critical incident is an unexpected and unusual occurrence of major concern involving death, serious injury or risk to safety or wellbeing. It can involve an Individual, staff or the public. Examples of critical incidents may include a missing person, death of an Individual or staff from unnatural causes, or fire at a PDD program funded overnight staffed living arrangement.

The PDD program, will respond to critical incidents in a manner which honours and respects the dignity and equal worth of adults with developmental disabilities and which reflects the legislative role in supporting adults with developmental disabilities.

The PDD regions have an active role in ensuring critical incident reporting takes place when an unexpected and unusual occurrence involving death, serious injury or risk to personal safety or wellbeing of an individual with a developmental disability, staff or public occurs.

The timely reporting of critical incidents makes certain that:

  • Remedial steps have been taken to ensure the safety and security of the Individual;
  • Key personnel are notified immediately to facilitate timely, consistent and accurate reporting of the incident;
  • Support and debriefing opportunities are provided to individuals, families and service providers involved in or witness to the critical incident;
  • Formal reviews of critical incidents occur when warranted.

All critical incidents must be reported to the PDD region at the earliest date. The PDD regions have established processes to ensure consistency in reporting and responding to critical incidents. To report a critical incident, or for more information regarding the reporting and follow-up of critical incidents, please contact the PDD regional office.

Legislative Authority

Created: 2013-08-16
Modified: 2015-02-25
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