Common Service Access Division - Alberta Human Services - Government of Alberta

Common Service Access Division

Alberta Health Benefits

PIB #:

20

Location:

Common Service Access Division

Information Maintained:

May include name, contact information and financial information

Individuals:

Individuals receiving benefits from Community and Social Services

Use:

To process family’s application to determine eligibility for health benefits from Community and Social Services

Legal Authority:

Freedom of Information and Protection of Privacy Act
Government Organization Act

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#27 - Client Correspondence Management System (CCMS)

PIB #:

21

Location:

Common Service Access Division

Information Maintained:

May include name and contact information

Individuals:

Individuals who contact Community and Social Services by email or letter for information

Use:

To manage inquiries received by email or letter at all Contact Centres.  The system records, tracks and assists in the creation of responses

Legal Authority:

Freedom of Information and Protection of Privacy Act
Government Organization Act

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#34 - EI Targeting (EIT)

PIB #:

22

Location:

Common Service Access Division

Information Maintained:

May include name, client unique identification number and Social Insurance Number

Individuals:

Individuals receiving services from Community and Social Services

Use:

To extract relevant information on active Employment Insurance (EI) claimants from Human Resources and Skills Development Canada (HRSDC) for distribution to regional offices for client follow-up

Legal Authority:

Freedom of Information and Protection of Privacy Act
Income and Employment Supports Act
Income Support, Training and Health Benefits Regulation
Adult Interdependent Relationship Act
Administrative Procedures Act
Financial Administration Act
Health Information Regulation

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Health Benefits Tracker

PIB #:

23

Location:

Common Service Access Division

Information Maintained:

May include name, contact information and Personal Health Number

Individuals:

Individuals receiving services from Community and Social Services

Use:

To track applications for health benefits and processing status of applications

Legal Authority:

Freedom of Information and Protection of Privacy Act
Income and Employment Supports Act
Income Support, Training and Health Benefits Regulation
Adult Interdependent Relationship Act
Administrative Procedures Act
Financial Administration Act
Health Information Regulation

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#53 - Jobs Interactive Voice Response system (IVRJOBS)

PIB #:

24

Location:

Common Service Access Division

Information Maintained:

Employer name and contact information

Individuals:

Employers who have job openings

Use:

To record all job orders/employment opportunities in Alberta and some communities along the Alberta/Saskatchewan border.  Some provincial department program information is also available via this services available 24 hours a day

Legal Authority:

Freedom of Information and Protection of Privacy Act
Income and Employment Supports Act
Income Support, Training and Health Benefits Regulation
Adult Interdependent Relationship Act
Administrative Procedures Act
Financial Administration Act
Health Information Regulation

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#57 - LISO Tracker and Documentum

PIB #:

25

Location:

Common Service Access Division

Information Maintained:

May include name and contact information

Individuals:

Individuals who have applied for Learner Income Support

Use:

To determine eligibility for learner income support.  Applications are scanned and stored electronically using Documentum.  Once scanned and saved in Documentum, specific information is uploaded into Tracker.  Tracker is used to track applications for learners seeking income support and training benefits and for tracking the status of applications.

Legal Authority:

Freedom of Information and Protection of Privacy Act
Income and Employment Supports Act
Income Support, Training and Health Benefits Regulation
Adult Interdependent Relationship Act
Administrative Procedures Act
Financial Administration Act
Health Information Regulation

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#77 - Tax Credit Information System

PIB #:

26

Location:

Common Service Access Division

Information Maintained:

May include, name, contact information, Social Insurance Number and financial benefit information

Individuals:

Individuals receiving benefits from Human Services

Use:

To generate the yearly Revenue T5007 slips for the benefits clients have received from Income Support, AISH or Widows Pension programs.

Legal Authority:

Freedom of Information and Protection of Privacy Act
Income and Employment Supports Act
Income Support, Training and Health Benefits Regulation
Adult Interdependent Relationship Act
Administrative Procedures Act
Financial Administration Act
Health Information Regulation

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#25 - Child Care Subsidy Tracker

PIB #:

27

Location:

Common Service Access Division

Information Maintained:

May contain child’s name, parents’ name and contact information and child care provider’s name and contact information

Individuals:

Child, parent, child care provider

Use:

To monitor processing of applications and receipt of supporting documentation to determine eligibility of a request for child care subsidy 

Legal Authority:

Freedom of Information and Protection of Privacy Act
Government Organization Act

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Automated Reporting for Clients (Tracker)

PIB #:

28

Location:

Common Service Access Division

Information Maintained:

Applications are scanned and stored electronically using Documentum.  Once scanned and saved in Documentum, specific information is uploaded into Tracker.  Tracker is used to track applications for health benefits and for tracking status of applications.

Individuals:

Income Support Clients

Use:

A tool for Income Support clients to report monthly online or via telephone

Legal Authority:

Freedom of Information and Protection of Privacy Act
Income and Employment Supports Act
Income Support, Training and Health Benefits Regulation

Created:
Modified: 2017-03-14
PID: 18305