Freedom of Information and Protection of Privacy at Human Services
On January 19, 2017 the Designation and Transfer of Responsibility Regulation and corresponding Establishment of Departments Order sets out Community and Social Services (CSS) and Children's Services (CS) as separate departments and thus separate public bodies under the Freedom of Information and Protection of Privacy Act (FOIP Act).
Please be advised that our site and all documents/forms are currently being reviewed and updated to reflect this change.
The Information and Privacy Office (IPO) is responsible for the administration of the Freedom of Information and Protection of Privacy Act (FOIP Act) for Human Services as it relates to:
- Access to records,
- Protection of privacy,
- Training on access to information and privacy, and
- Correction of personal information.
The IPO also:
- Manages requests for access to information in the custody and control of its affiliated Public Bodies listed in Schedule 1 of the Freedom of Information and Protection of Privacy Regulation (FOIP Regulation).
- Represents all affiliated Public Bodies during reviews, investigations, and inquiries with the Office of the Information and Privacy Commissioner (OIPC).
- Access to Information FOIP Request form
- Freedom of Information and Protection of Privacy Act (FOIP Act)
- Freedom of Information and Protection of Privacy Regulation (FOIP Regulation)
- FOIP Guidelines and Practices
- Office of the Information and Privacy Commissioner
- Glossary of Terms
- Frequently Asked Questions on How Do I Make a FOIP Request?
- FOIP Fee Waiver Bulletin
- Request to Correct Personal Information form
- Section 89
Purposes of the FOIP Act
- To allow any person a right of access to the records held by Human Services, subject to limited and specific exceptions set out in the FOIP Act.
- To establish legislative requirements for protecting personal privacy.
- To allow any individual a right of access to records containing their own personal information, subject to limited and specific exceptions set out in the FOIP Act.
- To allow individuals a right to request corrections to their own personal information held by Human Services.
- To provide a right to ask the OIPC to review any decisions made under the FOIP Act.
How do I make an access request?
Anyone may submit a Request for Access to Information for records held by Human Services. Requests must be made in writing and specify what information is being sought to allow Human Services to identify the records containing that information.
An Applicant can use the Request to Access Information form available under the Resources section on this site or may simply write a letter, clearly identifying what information is being requested, and referencing the FOIP Act.
The written request may be mailed or faxed to the IPO at the address on the Request for Access Information form and which is also listed below.
Do I have to pay for an access request?
If an Applicant requests access to their own personal information held by Human Services, there may be a cost of $0.25 per page for photocopying 40 or more pages of records.
If an Applicant requests access to Government, business-type information held by Human Services, there is an initial $25.00 application fee and additional fees may be charged for search and processing costs.
There are no fees if an Applicant requests a correction of their own personal information.
If fees are assessed, the Applicant is sent a Fee Estimate. A fee may be waived in certain circumstances. Information about fee waivers is available under the Resources section on this site.
How long does it take to process an access request?
The FOIP Act requires Human Services to make every reasonable effort to respond to an access request within 30 calendar days after receiving it. However, for requests that involve a large number of records, require an extensive search, or if a third party must be consulted about the release of records, the time limit may be extended for another 30 calendar days or more. If the time limit is extended, the Applicant is notified in writing.
Human Services’ response to an access request must explain whether access has been granted in whole or in part and include the reason why access to any information has been refused.
Can I ask the OIPC to review Human Services response to my request?
Yes, if you are not satisfied with how Human Services processed your access request, you can ask the Office of the Information and Privacy Commissioner to conduct a review.
Office of the Information and Privacy Commissioner
#410, 9925–109 Street
Edmonton, AB T5K 2J8
Toll Free: 1-888-878-4044
Where do I send my Request to Access Information form?
Information and Privacy Office
12th Floor, Centre West Building
Edmonton, AB T5J 3E1