What Happens When I Call? - Alberta Human Services - Government of Alberta

What Happens When I Call?

You will be asked, at minimum, to give the following information:

About yourself:

  • Your name, phone number and address, in case we need to contact you again.
  • How do you know the child/family?
  • How long have you known the child/family?
  • If you witnessed (e.g. saw or heard) the incident you are calling about, or if someone else told you?
  • Does the family know you are calling?
  • If you know anyone else who could provide information about the child/family.
  • Your own observations.

About the child:

  • Name, age, date of birth, and sex.
  • Address and phone number.
  • Does the child go to school or child care, and where?
  • Where is the child now?
  • Is the child Aboriginal?
  • Any medical conditions or behavioural concerns that you are aware of.
  • If the child disclosed the abuse, when and where it happened and how long it has been going on.
  • The child’s current condition.
  • Any concerns about the child’s immediate safety.

About the parents/guardians:

  • Names, approximate ages, address.
  • Where they live, work, or go to school.
  • Do you know if there any professionals or agencies supporting the family?
  • Is there a language barrier?
  • Is there anything about the situation or the parent/guardian that would pose a threat to an investigator?

What if the person I’ve reported finds out it was me that called?

By law, under the Child, Youth and Family Enhancement Act, the identity of the caller in a report of child abuse is protected and cannot be revealed to anyone. The person you’ve reported may guess that it was you, but that information will not be given out by Human Services.

Can I make a call and not give my name and phone number?

You can call us and report your concerns anonymously, but we would rather have your name and contact number in case we need to call you back for more information. Getting your contact information also reduces the frequency of people making malicious reports about others.

Then what?

After your call, the rest is up to us. A child’s safety is always our top priority. We will assess the situation and decide what else needs to be done. That might mean calls to other people who have information to share about the child and the family, checking to see if we have ever had concerns about or provided services to a family in the past and/or interviewing the child and the parents.

Depending on what we find out through our assessment activities, we may do one of several things: the file may be closed because we believe the child is safe; we may open a file and provide in home services to the family under our Enhancement Program; or, we may need to get a court order and remove a child from the home to make sure the child is safe. We can’t provide any of our services alone, so we work with our community partners in supporting children and families.

Call 310‑0000 to obtain the telephone number of your local office or call the Child Abuse Hotline: 1‑800‑387‑5437 to report a concern.

Modified: 2016-10-05
PID: 15394