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Business Processes |
Published Date: April 02, 2013
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Eligibility Determination and Benefits Calculation |
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Correspondence |
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E22. Reprinting Correspondence
Description
The following outlines the process for reprinting correspondence that has already been sent.
Details
Precondition(s)
Correspondence has been sent to Learner or Product Provider.
Trigger
Learner or Product Provider has requested a copy of correspondence that has already been sent to them.
Employment and Financial Supports Division/External Providers
E22.01
Selects the appropriate correspondence and prints to local printer (to be confirmed).
E22.02
Gives or mails the reprinted correspondence to the requester.
Business Rules/Criteria/Standards
Externals do not have access to Product Provider records in Mobius, so if they need a reprint, they can call/send a task/send an email to Human Services (Student Funding Contact Centre, Learner Income Support Office, Contract Service Coordinator, etc. – to be confirmed) requesting a copy.
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