Description
The following describes the process for additional time to complete a program session when there are cost implications.

Details

Pre-condition(s)
Due to unforeseen circumstances, the learner is not able to complete the program session by the scheduled end date. The additional time for the learner to complete the program session will extend into the month following the original program session end date, so the learner will require additional income support.

Trigger
Service Manager/Authorized Official has determined that a program extension is appropriate.

Service Manager/Authorized Official

E18.2.01(a)
Add Plan Item “Approve Lack of Progress” and enter Outcome “Attained”.

E18.2.01(b)
At the Service Plan Home Page, in Notes, enter the rationale for recommending this learner for additional time to complete his or her program session.

E18.2.01(c)
Send a task to the Designated Human Services Worker (i.e. Contract Services Coordinator) to advise that learner is approved for additional time and to request information to support the additional time be entered into Mobius.

Employment and Financial Supports Division – Designated Human Services Worker

E18.2.02
Ensure that Requesting New or Amendment to Product Provider (RNAPP) form is submitted to Mobius Support.

Mobius Support

E18.2.03(a)
Enter new program header with new session and activates.

E18.2.03(b)
Ensure that there are no costs associated with tuition, books, supplies, mandatory fees and student association fees.

Employment and Financial Supports Division – Designated Human Services Worker

E18.2.04
Notify Service Manager/Authorized Official that information needed for additional time is now available in Mobius Programs and Services catalogue.

Service Manager/Authorized Official

E18.2.05(a)
Add new “Attend” Plan Item and make a Provider Referral. The Plan Item start date is the date the additional time starts; the Plan Item end date is the date the additional time ends.

E18.2.05(b)
Enter appropriate Evidence.

E18.2.06
For an Employment Insurance (EI) learner with an active claim, enter a new EI verification screen for the period of the extension copying all previous information from the following clusters: Details, Claim Reason Type and Active Claim Information. In the Training Program Information cluster, enter the new dates in addition to the copied fields and enter a comment on the screen to indicate this has been done to accommodate an extension.

E18.2.07
Send a task to Learner Income Support Office (LISO) requesting that LISO issue any additional income support the learner is eligible to receive.

LISO

E18.2.08(a)
Ensure that the (eligible) learner receives additional Learner Income Support to correspond with additional time end date.

E18.2.08(b)
Issue a new Funding Decision letter to the learner.

Service Manager/Authorized Official

E18.2.09
Within 30 days after the additional time end date, update the learner status and enter the outcomes for the additional time plan item and the previous plan item which included the original program session.

Business Rules/Criteria/Standards

In task, include program session the learner is registered in, end date of that session, start date of additional time, end date of additional time.

RNAPP will indicate session start and end date and number of seats required. In most cases only one seat will be required. The session dates are the start date of the additional time and the end date of the additional time. There are no costs associated with the session. The ‘Program Service Name’ includes “Additional Time” in it so that it can be easily found in the catalogue.

If the learner completes the program on or before the additional time end date, the outcome for both plan items will be “attained”. If the learner does not complete the program on or before the additional time end date, the outcome for both plan items will be “not attained”.