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Business Processes

Published Date: April 02, 2013
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Programs and Services

Programs and Services Catalogue

P19. Delete a Program/Course/Service

Description

This process describes how to modify or delete a Program/Course/Service for a Provider. For programs approved by Human Services, changes will likely be initiated by Employment and Financial Supports Division or Delivery Partnerships Unit (DPU). The Contracted Service Coordinator (CSC) has to amend the agreement/contract, and DPU has to ensure program approval information is updated. For programs approved by Alberta Advanced Education, changes will be made through the Provider and Programs Registry System (PAPRS) Interface.

Details

Pre-condition(s)
Program/Service/Course has been created and activated in Mobius.

Trigger
CSC has amended agreement/contract.

Employment and Financial Supports Division – Contract Services Coordinator

P19.01
If there are referrals that will be affected by the deletion, notifies Plan Item Owner to amend Service Plan.

Employment and Financial Supports Division, Front End Users – Service Management/External Providers, Front End Users, Service Management

P19.02
Cancels Plan Item(s) and enters new Plan Items with amended referral if appropriate.

Employment and Financial Supports Division – Contract Services Coordinator

P19.03
If there are no referrals that will be affected by the deletion, notifies Mobius Support via an electronic ‘Request New or Amendment to Product Provider, Programs and Services Catalogue’ (RNAPP) to delete Program/Course/Service.

Employment and Financial Supports Division, Mobius Support Staff

P19.04.01
If information is missing or if there are referrals that would be impacted by the deletion, refers back to originator.

P19.04.02
If information is complete and there are no referrals that would be impacted by the deletion, deletes/ends appropriate session(s).

P19.04.03
Deletes appropriate Program/Course/Service.

P19.04.04
Notifies originator of completion via email.

Business Rules/Criteria/Standards

You cannot delete/cancel a program, course or service that has active referrals.