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Business Processes

Published Date: April 02, 2013
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Alerts

Introduction

An Alert is a Mobius process that will allow a user to ensure that critical information regarding a client that may impact staff health and safety or identify client eligibility concerns is communicated to other users. The Alert feature is only used when the user decides information about a client should be known to other users who access Mobius. When there is an active Alert on the client record, an Alert flag will appear on the context panel of the Person information. Users must review and follow up accordingly before dealing with the client/file.

There are two categories of Alerts (Safety Alerts and Eligibility Alerts) that are further divided into types that define the nature of the alert.