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Expected to Work/Barriers to Full Employment Policy & Procedures |
Published Date: May 01, 2018
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15 Administrative Procedures |
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Payment Methods and Processes |
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Cheques |
Returned Cheques
PROCEDURE
When a cheque is returned to the worksite, the Administrative Support will:
- Record the cheque details on the EMP 2491 Returned Cheque/Voucher Blotter.
- Review the payment status of the cheque through Payment History in CCD (Option 3 Case Information, then Option 8 Payment History) or Financial Processing.
- If the cheque has been stopped:
- Stamp the front of the cheque Stopped.
- Initial the EMP 2491 Returned Cheque/Voucher Blotter.
- File the stopped CCP cheque on section 2 of the client’s file.
- If the CCP cheque has not been stopped:
- Complete section 1 of FIN EI 2409 Financial Document Control.
- Keep the cheque with the EMP 2491 Returned Cheque/Voucher Blotter and send the FIN EI 2409 Financial Document Control to the worker for further action.
Note
The FIN EI 2409 Financial Document Control is a controlled document and must be ordered from the warehouse.
- If the cheque has been stopped:
When the worker receives the FIN EI 2409 Financial Document Control they will:
- Investigate the client file to determine appropriate action.
- Complete section 2 of the FIN EI 2409 Financial Document Control, indicating which of the following actions is appropriate:
- If the cheque is not required, enter a Stop on the cheque in LISA.
Note: A Cheque should NOT be Cancelled. If a Cheque is cancelled in error, it will show on SCNP3930 Reject Report showing a reason as: “Invalid previous cheque status”, Financial Client Payment & Revenue will stop the cheque in Cheque Control by using reason code “U - unclaimed”, it will then show on report SCNP3600-1 “List of Stop Payments on unclaimed cheques for DO” for District Office’s action - If the Cheque is to be re-mailed, held, or picked-up, also complete section 3 of the FIN EI 2409 Financial Document Control indicating the appropriate action required.
- If the cheque is not required, enter a Stop on the cheque in LISA.
- Return the FIN EI 2409 Financial Document Control to the Administrative Support.
- Enter Notes in Mobius documenting the action.
The Administrative Support will review the returned FIN EI 2409 Financial Document Control:
- If the worker has indicated in Section 2 that the cheque is Stopped, the Administrative Support will stamp the front of the Cheque Stopped and record the disposition details on the blotter.
- File the stopped cheque on section 2 of the client’s file.
- If the worker has indicated in Section 3 that the cheque is to be mailed, held or picked up, follow the Mails/Holds/Pick-ups procedures
Cheque Returned To Headquarters Financial Client Payment & Revenue (FCP&R)
FCP&R will stop the cheque in Cheque Control, perform a daily reconciliation and file the returned cheque.
Any cheque stopped by FCP&R will show on the SCNP3600-1 report for the District Office’s action.
Report SCNP 3600-1: “List of Stop Payment on Unclaimed cheques for DO”
When the worker receives the SCNP 3600-1 report, they will:
- Investigate the client file to determine the reason why the cheque is unclaimed and stopped and determine the appropriate action to take.
- Reissue the benefit if the client is determined to be eligible.
- Enter Notes in Mobius documenting the action.
- Follow the retention guidelines for SCNP 3600-1 report.
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