Alberta.ca » Alberta Works Policy Manual


Expected to Work/Barriers to Full Employment Policy & Procedures

Published Date: April 01, 2006
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02 Income Support Overview

Denying or Terminating Benefits

Benefits may be denied when:
  • The client fails to meet eligibility criteria regarding needs, assets, and income or
  • Expectations about becoming independent have not been met or
  • The applicant is a member of an ineligible group.


Whenever eligibility or a benefit is denied, the worker must advise the applicant or client of the following:

  • Their right to appeal the decision, and
  • The appeal process, and
  • The time limit for appeal.


Notification may be in a written or verbal form but there must be documentation on file confirming the client was advised of this right.