• The client fails to meet eligibility criteria regarding needs, assets, and income or
• Expectations about becoming independent have not been met or
• The applicant is a member of an ineligible group.

Whenever eligibility or a benefit is denied, the worker must advise the applicant or client of the following:

• Their right to appeal the decision, and
• The appeal process, and
• The time limit for appeal.

Notification may be in a written or verbal form but there must be documentation on file confirming the client was advised of this right.