Alberta.ca » Income and Employment Supports Policy Manual


Expected to Work/Barriers to Full Employment Policy & Procedures

Published Date: April 01, 2006
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02 Income Support Overview

Department Responsibilities to Clients

The department must provide equitable treatment to clients throughout the province of Alberta by:
  • Recognizing the person’s inherent worth and that all people have strengths and abilities
     
  • Delivering services in a manner that treats a person with dignity and respect
     
  • Respecting a person’s autonomy, dignity and right to personal choice
     
  • Responding to the nature and urgency of the need and providing benefits accordingly
     
  • Issuing Income Support (IS) and services on time and in the correct amount
     
  • Informing clients of IS rules, conditions, expectations, and services
     
  • Advising a person of their right to appeal a department decision whenever a decision is made affecting their benefits or eligibility and how the process works
     
  • Safeguarding and protecting a person’s information and ensuring it is collected, used, disclosed and managed in accordance with the Income and Employment Supports Act (IESA) and the Freedom of Information and Protection of Privacy (FOIP) Act.