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AISH Program Policy

Published Date: February 23, 2018
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Administrative Review


To describe the Administrative Review process and try to resolve issues outlined in the Notice of Appeal before the appeal is heard by the Appeal Panel.


An Administrative Review is initiated when AISH receives notification that an affected party has submitted a Notice of Appeal to the Appeals Secretariat. The purpose of the Administrative Review is to examine the information and circumstances leading to the decision being appealed, in an effort to resolve the issue before the appeal hearing. Contact with the affected party may be necessary to confirm facts of the decision being appealed or clarify concerns detailed in a Notice of Appeal.

The Administrative Review is conducted by an AISH worker who did not make the original decision being appealed and is normally completed within fourteen calendar days of receipt of the Notice of Appeal. The time period to complete the Administrative Review does not commence until the issue(s) under appeal has been clarified. Clarification of the issue(s) may be done through contact between the program and the Appellant or between the Appeals Secretariat and the Appellant. In situations where the decision under appeal is complex, the AISH worker may require up to an additional seven calendar days to complete the Administrative Review.

An Administrative Review consists of reviewing the original decision and all relevant documentation and determining if information was missed or was not available during the initial decision-making process. It can also involve reviewing additional information the Appellant has submitted when the Notice of Appeal was filed. If the review results in  the decision being reversed or varied, the affected party will be advised in writing.