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AISH Program Policy

Published Date: April 01, 2022
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Appeals

Administrative Review

INTENT

To describe the Administrative Review process which is used to try to resolve issues outlined in the Notice of Appeal before the appeal is heard by the Appeal Panel.

POLICY

An Administrative Review is initiated when AISH receives notification that an affected party has submitted a Notice of Appeal to the Appeals Secretariat. The purpose of the Administrative Review is to examine the information and circumstances leading to the decision being appealed in an effort to resolve the issue before the appeal hearing. Contact with the affected party may be necessary to confirm facts of the decision or clarify concerns detailed in the Notice of Appeal.

The Administrative Review is conducted by an AISH worker who did not make the program decision being appealed and is normally completed within 14 to 21 calendar days of receipt of the Notice of Appeal. The time period to complete the Administrative Review does not commence until the issue(s) under appeal has been clarified. Clarification of the issue(s) may be done through contact between the program and the Appellant or between the Appeals Secretariat and the Appellant. In situations where the decision under appeal is complex, the AISH worker may require up to an additional seven calendar days to complete the Administrative Review.

An Administrative Review consists of reviewing the program decision, and all the documentation used to make that decision, to determine if anything was missed during the decision-making process. Only information available to AISH staff at the time the program decision was made is used to complete the Administrative Review. If the review results in the decision being reversed or varied, the affected party will be advised of the new decision in writing.