Outcome of Contact

Description

Examples

Referral to Emergency Services

Referral for immediate assistance in emergency situations

·         Imminent Health Issue

·         Information regarding emergency occurring in proximity to the building

·         Violent client

·         Vulnerable state of safety (family violence)

·         Homeless vulnerable state (depending on season and situation

General Information Provided

General information, not program/service specific

·         Providing directions

·         Helping with computer issues

·         Keys to washroom

·         Computer use sign in

Needs Identification Completed

Information was entered into Domain categories in NI tool

Program Information Provided

Information regarding programs and services,

·         Non-application pamphlets

·         Mail outs

·         Information forms

·         Information on who to contact and how

On site Referral/Warm Handoff Provided

Warm handoff was provided to on site program staff

Community Referral Provided

Information or referral made to a community program

·         Any community program, not just contracted agencies

Application Forms Provided

Application to a program or service was provided

·         Includes secondary application pieces (like AISH medical)

Application Form Assistance Provided

Assistance to complete applications

·         Checking to see if required fields are completed

·         Ensuring client brought all necessary documentation

·         Answering questions regarding application form

·         Assisting client with filling out application

Application Routed on Behalf of Client

Application forms were received from client

·         Faxed/couriered to a program

·         Delivered to on site program area

Client File Information/Status Provided

Update was provided to client about their file

·         Was cheque release/why not

·         Application approval

·         Appeal information

Issued Financial Benefit

Payment/benefit was issued to client

·         Only if your site issues benefits: i.e. Bus tickets, emergency benefits

Eligibility for Program/Benefit Determined

Reviewed program eligibility rules to determine if client was eligible for a program/benefit

·         Currently eligibility is determined at the program level so this should not be used

Registered Client for Program

Registered client into a legacy system

·         Alberta Works

Report Neglect/Abuse

Physical, emotional, sexual, exploitation (financial/property/labour), neglect (nutritional/medical/necessities)

·         Child Abuse Hotline

·         Elder Abuse Line

·         Family Violence Info Line

·         Mental Health Help Line

·         OPGT

·         Police Complaint Line/911

·         PPIC Reporting Line (Persons in Protective Care)