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Business Processes |
Published Date: March 18, 2019
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Registration/Service Management |
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R11. Hard Delete of Notes in Mobius
If a worker would like to have a Note on a client’s file completely deleted from Mobius it needs to go through Mobius Requests.
- Worker shows the Note that they want deleted to a supervisor with a reasonable explanation for deletion.
- There needs to be a serious reason to have a note hard deleted from Mobius (i.e.; a Note is written on the wrong file)
- If the supervisor approves, the worker will delete the Note in Mobius (which will appear as ‘cancelled’), and then email CSS.MobiusRequests@gov.ab.ca requesting the Note be hard deleted from the file and include the reason why.
- Please include your supervisor on the email to confirm approval.
- Mobius Supports will hard delete the note from Mobius.
- Mobius Supports will let the user know when it is completed.
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