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Business Processes

Published Date: April 02, 2013
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Eligibility Determination and Benefits Calculation

Multiple Applications

E16. Multiple Applications

If a multiple application has been identified (e.g. learner has applied for Post-Secondary Loan funding and has cashed their loan certificate, and Alberta Works funding needs to be cancelled), Student Funding Contact Centre notifies Learner Income Support Office to suspend, if appropriate and cancel. The Learner Benefits Specialist suspends funding, then sends task to Withdrawal work queue. Once evidence is modified the Product Delivery Case will be reassessed and Funding Decision will be generated.