There may be some situations where the business process timelines cannot accommodate a payment cancellation. For example:

• Learner cancelled/was a no show or withdrew from training
• An internal error has been detected (i.e. duplicate funding)
• Confirmed fraud situation (request by Program Compliance Officer)

If the payment initiation is less than 14 days away, the Service Manager may call Student Funding Contact Centre (SFCC) who will notify Learner Income Support Office (LISO) to suspend the funding.

Description
The following describes the process to suspend a learner’s funding.

Details

Precondition(s)
Learner has an activated Product Delivery Case (PDC).

Trigger
Service Manager/Authorized Official/Employment Services Delivery identifies that funding should be suspended because payment initiation is less than 14 days away.

Employment and Financial Supports Division/External Providers – Front End Users – Service Management

E14.01
Notifies SFCC by phone that learner’s funding should be suspended.

E14.02
Continues with usual business process for Cancellations/No Shows/Withdrawals.

Employment and Financial Supports Division – SFCC

E14.03
If it is determined that situation warrants special consideration, send task to LISO Learner Benefits work queue advising to suspend funding.

Employment and Financial Supports Division – LISO Learner Benefits Coordinator

E14.04
Reserves and closes task.

E14.05
Suspends the PDC and documents in the Integrated Case Notes.

E14.06
When responds to task from Service Manager to modify Training Benefit Evidence, un-suspends the PDC before modifying evidence.

Business Rules/Criteria/Standards

PDC needs to be suspended before the offset date.