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Business Processes

Published Date: April 02, 2013
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Eligibility Determination and Benefits Calculation

Suspend Funding

E14. Suspend Funding

There may be some situations where the business process timelines cannot accommodate a payment cancellation. For example:
  • Learner cancelled/was a no show or withdrew from training
  • An internal error has been detected (i.e. duplicate funding)
  • Confirmed fraud situation (request by Program Compliance Officer)

If the payment initiation is less than 14 days away, the Service Manager may call Student Funding Contact Centre (SFCC) who will notify Learner Income Support Office (LISO) to suspend the funding.

The following describes the process to suspend a learner’s funding.


Learner has an activated Product Delivery Case (PDC).

Service Manager/Authorized Official/Employment Services Delivery identifies that funding should be suspended because payment initiation is less than 14 days away.

Employment and Financial Supports Division/External Providers – Front End Users – Service Management

Notifies SFCC by phone that learner’s funding should be suspended.

Continues with usual business process for Cancellations/No Shows/Withdrawals.

Employment and Financial Supports Division – SFCC

If it is determined that situation warrants special consideration, send task to LISO Learner Benefits work queue advising to suspend funding.

Employment and Financial Supports Division – LISO Learner Benefits Coordinator

Reserves and closes task.

Suspends the PDC and documents in the Integrated Case Notes.

When responds to task from Service Manager to modify Training Benefit Evidence, un-suspends the PDC before modifying evidence.

Business Rules/Criteria/Standards

PDC needs to be suspended before the offset date.