Income Support, Training and Health Benefits Regulation, Schedule 4, Section 1
Income Support, Training and Health Benefits Regulation, Schedule 4, Section 5
MO 2018-08 Child Supplement Allowance

Canada Child Benefit Help Desk

Common Service Delivery staff, who operate the Canada Child Benefit Help Desk, have access to specific Canada Revenue Agency information and can verify:

• Whether an IS program applicant or recipient is eligible for the Canada Child Benefit;
• The reason ‘why’ an IS household does not qualify for the Canada Child Benefit;
• The monthly Canada Child Benefit amount per dependent child that an IS household is eligible to receive; and,
• The reason ‘why’ an IS household’s Canada Child Benefit monthly entitlement is less than $205 per dependent child.

To verify Canada Child Benefit eligibility for an applicant or recipient, IS Workers communicate with the Canada Child Benefit Help Desk by completing and emailing the Canada Child Benefit Verification form.

The IS worker:

1. Completes the Canada Child Benefit Verification form and clicks on the ‘Submit’ button.
2. Enters in Mobius Notes that the completed Canada Child Benefit Verification form was submitted.
3. Receives a return email verifying that the information was received including a reference number.
4. Receives another email usually within 48 hours, confirming the Canada Child Benefit amount that the IS applicant or recipient is eligible to receive.
5. Reviews the Canada Child Benefit verification and determines whether the applicant or recipient is eligible for the Child Supplement Allowance.
6. Records the Canada Child Benefit Help Desk response in Mobius Notes, including confirmation of the Canada Child Benefit amount that the IS applicant or recipient is eligible to receive.
   

Note
Income Support Workers can request clarification from Help Desk staff by calling 780-644-5136 .