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AISH Program Policy |
Published Date: April 24, 2024
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Overpayments |
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Notice of Overpayment
AUTHORITY
INTENT
To outline the process for notifying clients of assessed overpayments in a manner that clarifies and preserves their right to appeal and promotes administrative fairness in the process of requiring repayment of overpayments.
POLICY
Whenever an overpayment is assessed, the department must issue written notification(s) to advise the client of the following information:
- That the client may provide documentation to support their position;
- Amount of the overpayment;
- Period of Assistance (dates) when the overpayment occurred;
- Reason for the overpayment;
- How the overpayment was calculated;
- Director (or delegate) decision to require or to exempt the client’s requirement to repay all or part of the overpayment;
- Amount owing that is required to be repaid to the Government of Alberta;
- Right to appeal the director (or delegate) decisions to assess the overpayment and to require repayment;
- Collection of an assessed overpayment will begin after the 30-day appeal period expires (if the client does not appeal) or if the Appeal Panel upholds the decision to require repayment of all or part of the overpayment.
Note
If a client chooses to repay an overpayment before it is assessed and/or becomes a debt due, refer to the Voluntary Repayment of an Overpayment policy.
All overpayments resulting from the Canada Emergency Response Benefit (CERB) and Canada Response Benefit (CRB) issued during the COVID 19 pandemic require full repayment and follow an abbreviated process. One letter will be sent to the client to confirm the amount of the duplicate payment that is to be repaid.
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