» AISH Policy Manual

Published Date: March 01, 2014


The Assured Income for the Severely Handicapped (AISH) Program Policy Manual is comprised of the following sections:
  1. General Program Information
  2. Eligibility
  3. Income
  4. Assets
  5. Benefits
  6. Appeals
  7. Underpayments
  8. Overpayments
  9. Debts
  10. Personal Representatives


  1. The left navigation bar has five sections and remains visible as you move around the manual.
    • Search takes you to the search feature where you can search for specific content.  See the Search section below to learn more about the search tool.
    • Help brings you to the page you are viewing now.
    • Tools and Resources lists a collection of helpful links and other related information. This section can be viewed by the public and does not contain internal documents.
    • Forms houses applications and supplementary documents required for Albertans to access AISH programs and services.
    • Clipboard (available once you are within a Topic of the manual) provides you with a way of printing or e-mailing multiple sections of the Policy. See the Clipboard section below to learn more about this tool.
  2. The AISH, Alberta Works and Mobius logos appear directly below the sections of the left navigation bar. Selecting any of these icoms will take you directly to the home pages of each of these manuals. These logos remain visible as you maneauver through the manual so that at any time you may return to the home pages of each.
  3. The top navigation bar has four elements. Most of these elements stay visible (other than on the home page) as you move around in the manual, and are links to the sections within the manual.
    • Select Document: allows you to jump between topics under that Program.
    • Jump to Part/Section: allows you to switch between Sections or a Topic within that Program.
    • Print Section: allows you to print a complete section of the manual.
    • Previous/Next: allows you to advance through the content as if you were reading a paper copy. This is different from the Back and Forward buttons on your browser, which allow you to move back and forward to recently viewed web pages.
  4. Published Date is the date the Policy article becomes effective in the manual.

Main Body of Text

The information at the top of the Policy article contains the program Topic, the Section and/or Sub-sections so that you can go back up a level. At the lowest level is the main body of your Policy article.

In this manual, the content (e.g., policies and procedures) is displayed on one screen and are set up the same way:

  1. Left navigation bar
  2. Top navigation bar
  3. Main body of text.


In addition to the content there are four important features on each Policy article page:

  1. Bookmark this page adds this Policy article to your Browser Favourites – just like an ‘Add to my favourites’ feature.
  2. Select Previous Policy allows you to select replaced versions of the current content after the March 2014 publish date. The default is always the current Policy article. 
  3. Related Information allows you link to topics or other resources that are related to the current Policy article (e.g., Forms), within the content of the policy.
  4. Clipboard icon adds the page you are viewing to your Clipboard for later reference. See Clipboard below for more information.

How to Find the Information You Need

This policy manual gives you several different ways to find the information you are looking for:

  1. Search for the information you are looking for. See the Search section below to learn more about the search tool.
  2. Browse by Heading. This is the traditional ‘drill down’ method for finding content from the main body of the manual, one click at a time.
  3. Favourites. Using your bookmarked Favourites in your internet browser click on the link to go directly to the policy. Over time, you will likely have several favourites stored, so be sure to organize them into logical groupings within your internet browser.
  4. Select Document. Use this function to search by jumping between Topics under that Program.
  5. Jump to Part/Section. Use this function to search by jumping between Sections of a Topic.


Follow these steps to search for content.

  1. Select Search from the left navigation bar.
  2. Type a word or phrase you are searching for into the Search Terms text box.  
  3. Click the Search button to perform the search.
  4. Search results will be returned below the search box.


The search function will locate articles that contain words entered in the search term box as well as related key words.

If your Internet Browser is running in compatibility view, the search may display other sections of the manual in the search results.  To resolve this, you will need to turn off the compatibility view by clicking the button that looks like a torn page in the address bar and proceed to search with it off. 


Keywords are to assist users who may refer to a particular item by words that are NOT found in the policy content. A policy document will also be returned if you search for a word that is found within the policy content.


The Clipboard allows you to print or email multiple sections of the policy.

  1. From Search Results: select the items to add to your clipboard by checking the add to clipboard box within the results shown and then on Update Clipboard to have them added.
  2. From the policy, select the paperclip icon, to Add to clipboard.
  3. Click on the ‘Clipboard’ button.


When items are added to your Clipboard the left-hand navigation bar will show you how many items you have placed in your Clipboard. The number of items the Clipboard can contain is limited. Clipboard will be cleared upon closing your browser and will not be available to reference the next time you open the manual.


You can print an entire Section or Sub-section of the manual by clicking the Print Section button.

Acrobat Reader

Some of the documents have been prepared in Adobe Portable Document (PDF) format because it is quick and easy to convert documents to the web, and the software is free and accessible to most computer users. If you do not currently have Adobe Acrobat Reader installed on your PC, you will need to visit the Adobe Acrobat website to download and install Adobe Acrobat Reader. The Adobe site provides complete download and installation instructions.

If You Have Questions

Comments and Suggestions

To ensure that this site continues to meet your needs, we would like to hear from you. If you would like to add a tool, resource, keyword(s) or have other comments or suggestions please provide your feedback.